FAQ’s

What areas do you cover?

We provide urgent non-emergency ambulance transfers in London, Guildford, and Essex. For transfers outside these areas, including country-wide journeys, we require advance booking.

You can book by phone, email, or through our online form. Please provide details of the patient, pickup and drop-off locations, and any special requirements.

Yes, urgent transfers are available within London, Guildford, and Essex. Outside these regions, we ask for advance notice to properly arrange transport.

We transport patients who need non-emergency medical transport due to mobility issues or medical conditions, such as hospital discharges, clinic visits, and care home transfers.

Our fleet includes specialist ambulances equipped for stretcher, wheelchair, bariatric, and high-dependency transports.

Yes, our team consists of ambulance care assistants, technicians, and paramedics trained to provide safe and compassionate care.

Yes, where vehicle space allows, family members or carers can accompany patients during transport.

Pricing depends on distance, level of care required, and vehicle type. We provide clear, upfront quotes with no hidden fees.

Our service operates privately but can be used if NHS transport is unavailable or unsuitable.

Yes, we can accommodate patients requiring oxygen and certain medical equipment depending on care level.

Patients should have relevant paperwork ready and dress comfortably. Our staff assist with mobility aids and equipment.

All our ambulances are equipped to safely transport wheelchair users.

We follow strict infection control protocols including vehicle sanitation, staff PPE, and social distancing measures.

For transfers outside our urgent service areas, please book as early as possible to allow time for planning and coordination.

Please inform us as soon as possible so we can adjust your transfer accordingly to minimise waiting times.